SchoolDocs provides us with a comprehensive core set of policies which have been well researched and follow the Ministry of Education National Administration Guidelines. The policies and procedures are tailored to our school, and the school supplies specific information such as our charter, and procedures for behaviour management, reporting to parents, etc.

SchoolDocs updates, modifies, or creates policies in response to changes in legislation or Ministry guidelines, significant events, reviews/requests from schools, and regular reviewing from the SchoolDocs team. Our Board of Trustees has the opportunity to view changes/additions and comment on them before they are implemented.

We will advise you when policies are up for review and how you can take part in the review.

Our username is windyridge and password WRS0629.

SchoolDocs – Windy Ridge School Policies

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Complaints Policy

While every effort is made to hear, address and resolve concerns, there are times when a person may feel the need to raise concerns in a more formal manner.  The purpose of our complaints policy is to provide clear guidelines for the school community in raising and resolving concerns and complaints.

We have procedures in place that we follow to ensure that complaints are handled appropriately. Our procedures enable us to:

  • maintain the best learning environment for our students
  • resolve matters of concern early, if possible
  • respond to feedback and concerns constructively
  • deal with complaints fairly, effectively, and promptly
  • take into account individual circumstances
  • maintain confidentiality
  • preserve school/community relationships and communication
  • monitor and record complaints and concerns about student safety.

Most complaints can be resolved informally by discussions with the people concerned. See Guidelines for Informal Complaints. The school also has a procedure for making a formal complaint if informal discussion doesn’t resolve the issue.

Generally, an anonymous complaint cannot be processed unless there is a sound legal reason for protecting the identity of the complainant.